Job Description:
Join Our Purpose – Feeding the Future
Nutreco is a member of the SHV family, and we are committed to ‘Feeding the Future’ through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through innovative solutions.
Trouw Nutrition – Hi-Pro Feeds, LLC, a Nutreco brand that has maintained a spirit of excellence since 1968 by anticipating and meeting the needs of our livestock customers. Our team works with Livestock Producers (beef & dairy), the Dealer Market, and Nutritionists. Hi-Pro provides a full line of feeds for all species in our market area which includes Texas, New Mexico, Arizona, Oklahoma and Colorado. Quality is the first ingredient at Hi-Pro Feeds!
We are seeking a Customer Service Rep for our Hi-Pro Feeds brand in Friona, TX. This position is responsible for ensuring accurate, efficient and timely delivery of feed products while providing courteous, quality conscious customer service. Position will also deal with complaints and questions associated with freight and billing issues that may arise with product shipped to customers.
Responsibilities:
- Provide accurate and timely assistance in handling and processing dealer, rancher and dairy orders.
- Develop a strong working relationship with Hi-Pro salesmen to guarantee customer needs are met.
- Build positive relationships with repeat customers.
- Effectively resolve service issues in a timely manner.
- Communicate effectively with internal and external contacts.
- Efficient and timely in Invoicing shipped product, day of shipment.
Qualifications:
- Attention to detail.
- Proficient in Microsoft office including Outlook, Word and Excel.
- A positive attitude and a cheerful, outgoing personality.
- Ability to think outside the box and embrace change.
- On time and dependable.
- Willingness to take initiative and go the extra mile in resolving issues for both internal and external customers.
This is a full-time position, located at our plant location in Friona, TX.
Why you Will Love Working with Us:
Global Benefits:
- Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
- Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
PTO, paid holidays, medical, vision, dental, disability, life insurance, HSA, FSA, Tuition Reimbursement, 401k plan with generous company matching options, and IRA.
Please note that candidates applying to US job openings must be authorized to work in the United States. Employer Sponsorship is not available for this position.
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers’ peace of mind. Trouw Nutrition’s nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
